FAQs

Our mattress collection and recycling process is simple. When our delivery team collects your old mattress or bed, its transported to one of our dedicated mattress recycling centres. The mattresses are assessed then fed into process lines and dismantled into 19 different components (depending on the type of mattress). Those components are then segregated, sanitised and processed.

• Steel springs are baled up ready to be recycled into new products
• Textiles are blended and baled ready for transferring onto industry as raw products for further processing
• Foam pads are reprocessed into new products in our warehouses
• All the materials are then used in newly manufactured products.

The mattress industry has grown over recent years with the types of mattresses available to consumers expanding to fulfil every individual’s particular sleep needs. Mattresses now range from latex, memory foam, and innerspring, to waterbed, hybrid, air and futon.

As well as an increase in the types of mattresses out there, more and more people are choosing to change their mattresses more regularly following various advertising campaigns suggesting they need replacing after eight years. Research conducted by Dreams in 2016 revealed that 76% of people’s mattresses were less than eight years old. However, this myth of having to change your mattress after eight years needs to be dispelled. Plenty of mattresses are able to last longer than this, and is all very dependent on how well a person treats their mattress. As a result of the increases in replacement of mattresses, it’s more important than ever that retailers are called upon to change the way end user waste is dealt with, to help create Britain’s much needed circular economy.

Mattresses are notoriously problematic to recycle due to their bulky nature and the difficulties in transporting them in large quantities. Figures show that only a small percentage of mattresses are recycled responsibly, with 7.5 million discarded to landfill sites – which is usually the cheapest, quickest and easiest option.

The majority of consumers simply don’t realise that every part of their mattress has the potential to be recycled. We’re now proud to offer a mattress collection & recycling service to all households across the UK.

Our mattress collection service is 100% COVID-19 compliant. Our teams wear masks, regularly sanitise and adhere to social distancing upon collection of your items.

When you order a mattress collection & have already picked your preferred collection date, you’ll receive an email and an SMS confirming your order. If you didn’t pick a collection date then you will receive an SMS or phone call shortly after placing your order to confirm a suitable collection day. The day before your collection is due, you will receive an email & SMS to confirm your 2 hour time slot for the following day.

Our drivers will ring you when they are on their way so you can prepare your items for collection.

If you haven’t received a call, SMS or email (please check your spam folder) after 48 hours please contact 0333 212 1708 and advise our team of your collection reference number.

We can collect old mattresses which are dirty or damaged – our team will bring a recyclable bag to wrap your old mattress up in for transportation.

We cannot collect wet or damp mattresses so please do not leave your mattresses outside before collection. Our team will enter your front door to collect the mattress, or if you have booked ‘collect from room of choice’ they will collect the mattress or bed from whatever room it is currently in.

Yes please. Our collection team cannot dismantle bedframes for our customers so please make sure the main parts of the bedframe have been dismantled – our team will place the parts in a recyclable bag upon collection to transport them in.